Wooden Surface

FAQs

What the FAQ is going on

Not found the answer you're looking for? 

Click here and we'll get back to you as soon as possible.

What are the Containers and the Bases made from?


We use an eco-resin called Jesmonite. It's an eco-friendly material that benefits from great durability and a beautiful look.




What wax do you use?


We use Vegetable waxes in all of our candles. Our Excalibur candles use Soy wax while our Camelot range uses Rapeseed and Coconut wax. We chose these as we feel they're most beneficial to your health as well as the environment. We can also confirm that our waxes, hand soaps and our fragrances are all vegan friendly and cruelty free.




Why does my candle wax look strange after I burn it?


The nature of vegetable wax is that it will sometimes reset in a funky pattern after it has been burnt. No need to worry, it's entirely normal and it's a well known characteristic of our wax. It wont affect the way it behaves.




When will my order get shipped?


Once you have placed your order, we get to work on making it straight away. That's right, we make each and every one of our products just for you! If you've purchased one of our candles, it normally takes 24 hours for us to make your product, apply a satisfactory finish and seal it, this protects it! We aim to have your product finished and handed to our courier within 48hrs of your purchase. Our courier quotes 2-3 business days for delivery, which means your handcrafted order will be with you 4-6 days after purchase.




My new candle looks slightly different to my previous one, why?


Just like you, each and every candle will have it's own unique characteristics. Jesmonite can sometimes leave small bubbles in it which are sometimes visible, which adds to it's charm. Your product will always resemble the photos you see.